Privacy Policy

1. Who we are

REALTRACK TECHNOLOGIES L.L.C ("RealTrack", "we", "us") builds AI-driven solutions for the real estate sector — market prediction, Hotdeals.ae, and custom-built platforms. This policy applies to realtrack.ae, our marketing site, and the products, APIs, and dashboards we provide to customers. We are based at Office 1606, The Binary by Omniyat, Business Bay, P.O. Box 33221, Dubai, UAE.

2. Information we collect

• Information you give us. Your name, work email, company, and anything you include when you book a demo, contact us, or sign up for the platform.
• Usage data. Pages visited, features used, approximate location derived from IP, browser and device type — to understand how the product is used and keep it reliable.
• Customer data. When you use the platform, we process the operational signals and datasets you connect. This data belongs to you; we act as a processor under your instructions and our customer agreement.
• Cookies. Essential cookies keep the site working. We only set analytics or preference cookies with your consent.

3. How we use information

• To provide, operate, secure, and improve our services.
• To respond to your requests and provide support.
• To send service updates and, where you've opted in, occasional product news.
• To detect, prevent, and address technical issues, fraud, or abuse.
• To meet legal, tax, and regulatory obligations.

We do not sell your personal information, and we do not use customer data connected to the platform to train models for anyone other than you without your explicit permission.

4. How we share information

We share information only with:

• Service providers (such as cloud hosting and analytics) who process data on our behalf under contract.
• Authorities when required by law or to protect our rights, users, or the public.
• A successor entity in the event of a merger, acquisition, or asset sale — with notice to you.

5. Data retention & security

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymise it. We protect data with encryption in transit and at rest, access controls, and regular security review. No system is perfectly secure, but we work hard to keep yours safe.

6. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these, email us and we'll respond within a reasonable timeframe.

7. International transfers

We may process and store information in countries other than your own. Where we do, we use appropriate safeguards so your information stays protected to the standard described here.

8. Changes to this policy

We may update this policy as our services evolve. When we make material changes, we'll update the date above and, where appropriate, notify you directly.

9. Contact us

Questions about privacy? Contact REALTRACK TECHNOLOGIES L.L.C at info@realtrack.ae, call +971 4 330 2205, or visit us at Office 1606, The Binary by Omniyat, Business Bay, P.O. Box 33221, Dubai, UAE.